Last Updated: September 10, 2025
United Pay Remit Pty Ltd (“United Pay Remit,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our money transfer services (“Services”).
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as our obligations under AUSTRAC and other relevant regulations.
1. Information We Collect
When you register, verify your account, or use our Services, we may collect:
Personal Identification Information: Full name, date of birth, address, contact details.
Identity Verification Documents: Passport, Australian Driver’s Licence, utility bills, or bank statements.
Transaction Information: Payment details, transfer history, recipient details, and amounts sent.
Technical Information: Device data, IP address, and usage patterns when accessing our website or mobile app.
2. How We Use Your Information
We use your personal information to:
Verify your identity (KYC) and comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations.
Process and complete money transfers to Nepal (and other destinations as they become available).
Communicate with you about your account, transactions, or service updates.
Manage risks, prevent fraud, and detect suspicious activities.
Improve our services, website, and mobile app functionality.
Meet legal and regulatory reporting requirements.
3. Sharing of Information
We may share your information with:
Regulators and Authorities: AUSTRAC, law enforcement, and other government agencies when legally required.
Verification Services: For identity, address, or source-of-funds checks.
Financial & Payment Partners: Banks, payout partners, and payment processors (e.g., for POLi, PayID, debit/credit card payments).
Service Providers: IT, security, and compliance vendors assisting in service delivery.
We do not sell, rent, or trade your personal information for marketing or commercial purposes.
4. Security of Information:
We use encryption, secure servers, and access controls to protect your information from unauthorized access, alteration, or misuse. While we take all reasonable precautions, no system can be 100% secure, and we cannot guarantee absolute protection of data transmitted electronically.
5. Data Retention:
Personal information is retained only as long as necessary to deliver services, meet regulatory requirements, or resolve disputes.
Once no longer required, data is securely destroyed or anonymized in compliance with Australian law.
6. Your Rights
Under the Privacy Act 1988, you have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or outdated information.
Request deletion of your personal data (subject to legal and regulatory requirements).
Lodge a complaint if you believe we have mishandled your information.
Requests can be made via info@unitedpayremit.com.au
7. Complaints & Dispute Resolution:
If you believe your privacy has been breached:
Contact our Privacy Officer at info@unitedpayremit.com.au
We will acknowledge your complaint and provide a response within 30 days.
If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulations, or our business practices. Updates will be posted on our website with the revised “Last Updated” date.
9. Contact Us
United Pay Remit Pty Ltd
ABN: 72 677 422 178 | ACN: 677 422 178
2a/1 Station Rd, Auburn, Sydney, NSW, Australia
0469 700 523, 0404 177 542
info@unitedpayremit.com.au
unitedpayremit.com.au